The Information technology infrastructure library (ITIL) refers to a set of concepts and practices that have been formulated to provide the requisite guidance and standards for the daily management and operation of information technology services. The ITIL Foundation Course is designed to assess the candidate’s knowledge of the best practices in information technology support. An ITIL foundation certification offers significant benefits for professionals involved in the IT field, giving an incredible boost to their future career. The three main steps required to attain an ITIL Foundation Certification are: studying the material, registering for an examination, and writing the examination.
Basically, there are three levels of ITIL certification: Foundations, Practitioner, and Service Manager. The ITIL Foundation Course mainly focuses on the basic terminology and overall concepts associated with service management. Up on successfully completing the ITIL Foundation Course, the candidate can proceed to the practitioner level. This level primarily concentrates on an in-depth, comprehensive understanding of the basic concepts of Information Technology Service Management. The Service Manager certificate, the highest level of certification in the ITIL, combines the necessary experience and an extensive understanding of service management topics.
The ITIL Foundation Certificate examination comprises 40 multiple questions that has to be completed in a time period of 1 hour. The candidate is required to correctly answer 26 of the 40 questions in order to clear the exam. A minimum mark of 65 percent is needed to pass this exam. Students are recommended to take three to four days of full-time study in order to prepare for the exam. Students who have failed in the first attempt can retake the exam within six weeks. However, they have to pay the examination fee again. There are several private institutions that provide students training for ITIL Foundation Course, thus helping them to prepare for the exam.
Students can undertake the training for ITIL Foundation Course by attending classes, enrolling in online classes led by an instructor or by following online classes independently. As part of the exam preparations, students are advised to read lots of ITIL books and various study materials and to take practice tests.